Common Support Questions

If these solutions don't work, please call us at 405-478-4080 or file a support ticket.

I accidentally deleted a module from a page.

The Fix

Restore the deleted module from the page settings.

I accidentally deleted a page from my site.

The Fix

Call us at 405-478-4080 or file a support ticket and we'll restore the page for you.

I moved a module, but when I came back to the page, it was back where it started.

The Usual Culprit

The web address has ?preview=1 at the end.

The Fix

Delete ?preview=1 from the address; refresh; and move the module again.

My blog post or calendar event looks funny.

The Usual Culprit

The post/event has been added to the wrong template, i.e. the home page instead of the actual blog/calendar page.

The Fix

Delete the offending post/event and re-add it to the appropriate page.

I deleted my post/event/etc. from its original module, but it's still displaying on the shared module.

The Usual Culprit

Shared module data doesn't always update immediately.

The Fix

Go into the shared module's settings and hit save. You don't have to change anything.

My image looks skewed, has random lines, or loads slowly.

The Usual Culprit

The image was was not resized before being added to the page.

The Fix

Resize the image either through Javelin or another image editor before adding the image to the page.

My slideshow images look too small or are being cut off.

The Usual Culprit

The images added to the slideshow are the wrong size: too small to fit or too large to display fully.

The Fix

Resize and/or crop the image before adding it to the slideshow. The correct dimensions can be found under the slideshow module's settings.

When I click a link on my site, I'm directed to a 404 - Page Not Found page.

The Usual Culprit

The link is mistyped or the page no longer exists.

The Fix

Open the sitemap. Find the page you wanted to link to and right-click the page name. Select "Copy Link/Target Location" or similar. Edit the broken link and follow the steps for creating an internal link.

When I click a link on my site, I'm directed to a 404 - Page Not Found page, but only when I'm not logged in.

The Usual Culprit

The page's visibility has been set to "Hidden - No link Access."

The Fix

Log in and navigate to the page in question. Change the visibility to "Hidden on public navigation, accessible with link."

When I click a link on my site, I'm directed to the login screen.

The Usual Culprit

The page has user/group permissions.

The Fix

Update the page's permissions as needed.

I copied text from one module to another, and now it has a blue background.

The Usual Culprit

Content has been copied from a module while in "View" mode.

The Fix - Easy

Go back to the original module and open it before copying and pasting. If it's been deleted, restore the module first.

The Fix - Code

Edit the module and go into the HTML view. Find the following code somewhere above the text that was copied.

<div class="javelin_moduleItemHover">

Delete that code and the </div> code beneath the text. Update the HTML view and save the module.

I copied text from my desktop word processor, but it looks wrong on the site.

The Usual Culprit

The document was custom formatted.

The Fix

Use the Remove Formatting button either in your word processor or in the rich-text editor on your site. In both cases, it looks like an eraser and is found near the font styling options.

My image has a weird shadow/random background.

The Usual Culprit

The image is a .png with a transparent background.

The Fix - Easy

Edit the original image and save it as a .jpg with a solid-color background.

The Fix - Code

In the Insert/Edit image dialogue, under the "Advance" tab, put the following in the "Style" field:

background-color: #FFF;

This will give the image a white background.